conduit/docs/troubleshooting.md

Troubleshooting conduwuit

Docker users ⚠️

Docker is extremely UX unfriendly. Because of this, a ton of issues or support is actually Docker support, not conduwuit support. We also cannot document the ever-growing list of Docker issues here.

If you intend on asking for support and you are using Docker, PLEASE triple validate your issues are NOT because you have a misconfiguration in your Docker setup.

If there are things like Compose file issues or Dockerhub image issues, those can still be mentioned as long as they're something we can fix.

conduwuit and Matrix issues

Lost access to admin room

You can reinvite yourself to the admin room through the following methods:

• Use the --execute "users make_user_admin <username>" conduwuit binary argument once to invite yourslf to the admin room on startup
• Use the conduwuit console/CLI to run the users make_user_admin command
• Or specify the emergency_password config option to allow you to temporarily log into the server account (@conduit) from a web client

General potential issues

Potential DNS issues when using Docker

Docker has issues with its default DNS setup that may cause DNS to not be properly functional when running conduwuit, resulting in federation issues. The symptoms of this have shown in excessively long room joins (30+ minutes) from very long DNS timeouts, log entries of "mismatching responding nameservers", and/or partial or non-functional inbound/outbound federation.

This is not a conduwuit issue, and is purely a Docker issue. It is not sustainable for heavy DNS activity which is normal for Matrix federation. The workarounds for this are:

• Use DNS over TCP via the config option query_over_tcp_only = true
• Don't use Docker's default DNS setup and instead allow the container to use and communicate with your host's DNS servers (host's /etc/resolv.conf)

RocksDB / database issues

Direct IO

Some filesystems may not like RocksDB using Direct IO. Direct IO is for non-buffered I/O which improves conduwuit performance, but at least FUSE is a filesystem potentially known to not like this. See the example config for disabling it if needed. Issues from Direct IO on unsupported filesystems are usually shown as startup errors.

Database corruption

If your database is corrupted and is failing to start (e.g. checksum mismatch), it may be recoverable but careful steps must be taken, and there is no guarantee it may be recoverable.

The first thing that can be done is launching conduwuit with the rocksdb_repair config option set to true. This will tell RocksDB to attempt to repair itself at launch. If this does not work, disable the option and continue reading.

RocksDB has the following recovery modes:

• TolerateCorruptedTailRecords
• AbsoluteConsistency
• PointInTime
• SkipAnyCorruptedRecord

By default, conduwuit uses TolerateCorruptedTailRecords as generally these may be due to bad federation and we can re-fetch the correct data over federation. The RocksDB default is PointInTime which will attempt to restore a "snapshot" of the data when it was last known to be good. This data can be either a few seconds old, or multiple minutes prior. PointInTime may not be suitable for default usage due to clients and servers possibly not being able to handle sudden "backwards time travels", and AbsoluteConsistency may be too strict.

AbsoluteConsistency will fail to start the database if any sign of corruption is detected. SkipAnyCorruptedRecord will skip all forms of corruption unless it forbids the database from opening (e.g. too severe). Usage of SkipAnyCorruptedRecord voids any support as this may cause more damage and/or leave your database in a permanently inconsistent state, but it may do something if PointInTime does not work as a last ditch effort.

With this in mind:

• First start conduwuit with the PointInTime recovery method. See the example config for how to do this using rocksdb_recovery_mode
• If your database successfully opens, clients are recommended to clear their client cache to account for the rollback
• Leave your conduwuit running in PointInTime for at least 30-60 minutes so as much possible corruption is restored
• If all goes will, you should be able to restore back to using TolerateCorruptedTailRecords and you have successfully recovered your database

Debugging

Note that users should not really be debugging things. If you find yourself debugging and find the issue, please let us know and/or how we can fix it. Various debug commands can be found in !admin debug.

Debug/Trace log level

conduwuit builds without debug or trace log levels by default for at least performance reasons. This may change in the future and/or binaries providing such configurations may be provided. If you need to access debug/trace log levels, you will need to build without the release_max_log_level feature.

Changing log level dynamically

conduwuit supports changing the tracing log environment filter on-the-fly using the admin command !admin debug change-log-level. This accepts a string without quotes the same format as the log config option.

Pinging servers

conduwuit can ping other servers using !admin debug ping. This takes a server name and goes through the server discovery process and queries /_matrix/federation/v1/version. Errors are outputted.

Allocator memory stats

When using jemalloc with jemallocator's stats feature, you can see conduwuit's jemalloc memory stats by using !admin debug memory-stats